Jobs

• Systematically review, score, and analyze inbound/outbound calls for quality and compliance.
• Deliver constructive, actionable feedback to agents to enhance performance and improve CSAT (Customer Satisfaction) scores.
• Identify skill gaps and training needs based on call analysis; create or assist in developing coaching materials.
• Analyze call data, identify trends/patterns, and prepare detailed performance reports for management.
• Participate in call calibration sessions to ensure consistency in evaluation standards
  

• Any graduate/Post graduate with minimum 3 years experience in BPO, customer service, or quality assurance.
• Should be fluent in English, Tamil and Hindi. Knowing other regional languages will be an added advantage.
• Strong interpersonal, communication, and presentation skills
• Proficiency in MS Office Suite (Excel, Word,PPT) and Call Recording/Quality Management software
• Strong attention to detail and ability to analyze performance metrics.
• Candidates preferably Chennai based.
• Immediate Joiners only

Interested Candidates can share your updated CV to admin@infosearchbpo.com or can contact HR @ 044-42925000

You can also Walk-in to :
Infosearch BPO Services Pvt Ltd,
No.237, Peters Road, Gopalapuram,
Chennai - 600 086.
Landmark:Near Satyam Cinemas.

Interview Time: 10am to 5pm

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