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Outsource Call Centre Services

We offer various customer support services to Businesses 24x7.
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We don't outsource projects to other BPO centres. We execute all projects in house only.

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Call Centre Services


Call Centre services are primarily voice-based services. Call Centre Outsourcing service is most common among businesses as no one wants to lose their customers. "Customer is the king" for any business and businesses should ensure that their customers are happy all the time. Most of the time customers are satisfied if their problems are heard. It's important to set up communication platform in place to avoid disconnects with the customers. Communication platform should be designed to receive calls (inbound) and to call out (outbound) customers.

We at Infosearch provide outsourcing services of inbound, outbound, email chat and blended solutions to our clients. We do provide technical support and 24x7 help desk services.

It's imperative to keep existing customers happy and induct new customers. Outsource Call Centre Services can help businesses to stay connected with their customers through inbound and outbound. Any business has to earn a satisfied customer as he will bring more customers to the business. It can go the other way if a customer is not serviced well.

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Types of Call Centre Services to Outsource to us

Inbound Call Support

The inbound services includes providing technical calls support, non-technical support, order taking services etc.

Answering Service

We provide professional Inbound support services, Telephone answering services, Agent assisted IVR support Services etc.

Technical Support

We offer customised technical support functions for software, electronic gadgets, electronic products, special equipments etc.

Customer Service

An effective and active customer support function will strengthen the client and customer relationship.

Inbound Sales

Inbound Sales involves marketing focused on becoming found by desired customers.

Order Taking

Order taking is a process of recording orders accurately, securing the recorded data and delivering the same.

Outbound Support

This type of services can be used to convey special instructions, offers, deals, reminders, surveys, data collection etc.

Chat and Email support

Online customers have started to expect online chat support in websites for quick answers.

 

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